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Hearts & Minds

The Stellar Loyalty Blog

January 18, 2017

The Value Pyramid & Creating Loyalty

There are several truths of customer loyalty that continue to prove out, though many businesses have been slow to adapt to their ... View More
January 4, 2017

Huddle Up for a Hall of Fame-Worthy Immersive Experience

With college bowl fever upon us, I thought I’d shared a moment that combines college football with an amazing, “hands on” approach to ... View More
December 7, 2016

Amazon Go: Rewarding Customers with Time and Trust

In case you missed it, Amazon, Inc. is launching a new store in Seattle that aims to streamline the in-store shopping experience, and ... View More
October 31, 2016

For Luxury Brands, the Time is Now – as in, Right Now – to Adopt Mobile Clienteling

Luxury brands all know that maintaining a high level of personalized service for their discriminating and well-heeled clients is an ... View More
October 26, 2016

7 Effective Ways to Surprise & Delight Your Customer Base

Brands often over-think the process in trying to “surprise & delight” their customers. It doesn’t have to be ... View More